Join Darrell Amy for the One Ideal Client Away Challenge,
April 10-14
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When times get tough, it can be tempting to look for revenue anywhere you can find it. As one of my first sales managers used to say, “If they can fog a mirror and sign an order, we’ll take it.” The ... ...more
Strategy ,Client Experience
March 07, 2022•3 min read
Revenue is the lifeblood of business. We have proven our ability to solve all kinds of problems, but revenue problems are a massive change. Some of the biggest problems happen when uncertainty leads t... ...more
Strategy ,Client Experience
March 03, 2022•5 min read
In this article, Darrell Amy explores the idea of improving competitive advantage by reducing the sacrifices we ask our clients to make to do business with us. ...more
Client Experience
July 21, 2020•4 min read
There is a huge difference between customers and clients. In this article and video, Darrell Amy describes why companies should use the word client instead of customer. ...more
Client Experience
April 17, 2020•3 min read
Buyers don't buy products, they buy outcomes. During a crisis, the desired outcomes shift from the top to the bottom of Maslow's hierarchy of needs: safety and belonging. ...more
Client Experience
March 19, 2020•3 min read
How will you differentiate your company? Darrell Amy shares why he believes Customer Experience is the key for small and medium sized businesses to differentiate. ...more
Client Experience
March 17, 2020•4 min read